Two towels, candle with spa etiquettes at Ana Hotels Europa


Learn more about our spa terms and conditions

The Reservation for our Spa Services hast to be performed at the SPA Reception in advance.  Please contact us at the following Telephone Numbers: +40 241 702 841 / 0241 702 840 – for outside of the hotel and 8040 or 8041 directly from your room.

For your comfort, please try to arrive on time, ideally 10 minutes before your treatment start. In case of delay, we will be obliged to shorten the treatment duration. To benefit of a proper treatment, please be so kind and bring with you your medical letter or the list provided at the Spa Reception for you.

In order to avoid unpleasant situations, we kindly ask you to announce the ammendment or cancellation of your reservation at the Spa Reception with at least 24 hours before (if you are not our Hotel Guest) and with at least 4 hours before (if you are our Hotel Guest). We kindly ask you for this cancellation procedure in order to avoid 50% penalties for the services. Unconfirmed cancellations will lead to the complete payment of the reserved treatments. The treatments can be reprogramed through a new reservation confirmation, based on availability.

The medical consultation is mandatory for your medical recommended services. If you did not choose a package that includes medical consultation, upon arrival we kindly ask you to complete our SPA Lifestyle Disclaimer.

Inside our Spa Center you will find bathrobes, bath towels, single use slippers and individual dressing cabins. Upon your departure, we kindly ask you to leave the used bath towels and bathrobes at the Spa Reception. For some therapies, the therapist will offer you one-use underwear. For the hydrotherapies is necessary to wear a swim suit.

In order to ensure a most relaxing ambience, please try to reduce all noises to the minimum. We kindly ask you to set your mobile phones on silent mode.

Access to the indoor treatment pool for children below 16 years of age is allowed only under adult supervision.

We strongly recommend you to deposit your personal belongings and jewelry in the safe box located in your hotel room or at the Spa Reception. Our Spa Center does not take responsibility for the loss of your personal belongings or jewelry damage during the therapies.

Spa services will be paid at the Spa Reception or transferred to your Room account.