Ana Hotels - Privacy Policy

Privacy policy and site usage & information agreement

Privacy Policy

We, ANA Hotels SA, located in B-dul Poligrafiei no. 1C, Sector 1, Bucharest, are extremely concerned to guarantee the confidentiality and full protection of your personal data, in accordance with the rules, principles and regulations in force in the European Union in this field, including Regulation no. 679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Personal data means any information about an identified or identifiable individual, and an identifiable person is that identifiable person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, localization, an online identifier, or one or more specific elements that are physically, physiologically, genetically, psychologically, economically, culturally or socially identifiable.

This Policy refers to the personal data of our customers, business partners, other people who come in contact with us or visit our locations, employees or people in the process of engagement, collaborators, etc. and applies to personal data collected by: e-mail, directly at the hotel receptions, various forms, CVs, video recordings, web-sites, social media. For the purpose of carrying out the activity, ANA HOTELS SA may collect, process and store certain legally required personal data, for the conclusion of a contract or for a legitimate interest. These data may be, but are not limited to, name, surname, nationality, address, telephone, e-mail address, moving images, etc.

The Privacy Policy describes:

  • The purpose for which we collect and how we use your personal information;
  • How we collect personal data;
  • The basis of processing for the above purpose;
  • The categories of personal data that we collect and process;
  • The storage period for processing;
  • Your rights and how you can exercise them;
  • To whom can we pass this data.

We also want to let you know what we are doing to ensure the security of your personal data and how you can contact us about privacy and protection of your personal data.

Who we are:

Ana Hotels SA, located in Bulevardul Poligrafiei no. 1C, Sector 1, registered at the Trade Registry with J40/7935/1993, RO 5479061, Bucharest, Romania, is the largest hotel company with Romanian capital in Romania. The measures presented in this information apply to all hotels in the Ana Hotels chain. For more details about Ana Hotels, visit www.anahotels.ro

THE PURPOSE FOR WHICH WE COLLECT AND THE WAY IN WHICH WE USE YOUR PERSONAL DATA

Our company collects data in the following cases:

1. If you are a client or potential customer of the Hotel:

We have an obligation to manage safely and for the specified purposes only the personal data you provide to us about you.

1.1.  To provide you with our services

We request data to provide you with our services:

- To book rooms and other services in our hotel; the basis for data processing is in this case the execution of a contract;

- You can stay in our hotel; the processing of personal data is done in this case on the basis of a legal obligation;

- Enroll in the loyalty program (optional), based on the legitimate interest of the hotel;

- Become a member of our SPA, based on the hotel's legitimate interest in processing, as well as executing a contract.

1.2.  To communicate with you

It is important for us to be able to communicate with you for various purposes, such as to find out how you evaluate our services, to address your various referrals or to provide personalized, timely services, in electronic format.

1.3.  Legal obligation

In some situations, we may require some personal data under a legal obligation imposed by the applicable law.

1.4.  Sending information (newsletter)

We request data to send you commercial information / newsletters in electronic format. For this we ask for your consent and we request your e-mail address expressly; we have a legitimate interest in our processing.

You can withdraw your consent at any time, expressing your option not to receive our newsletter in the future by clicking "unsubscribe" when you receive the e-mail.

The categories of data processed in the context of our relationship with you are your name, telephone, fax, address / home, e-mail address (optional) and other personal data you can provide directly to us.

2.        If you are an employee or other type of collaborator

2.1.  In order to enter into contractual relations with us (Individual Work Contract, etc.)

We request data required by law to enter into employment contracts with us on the basis of a statutory obligation: name, first name, domicile, date and place of birth, identity card details, study papers, criminal record (where applicable).

2.2.  To communicate with you

In order to communicate with you in a timely manner, we may request your phone number and e-mail address.

3.        If you want to work for ANA Hotels

We use the personal data contained in the CVs we receive to assess the qualifications of applicants for a position within ANA Hotels, including our "internship" programs. We base our processing on the interest in the potential conclusion and performance of a contract of employment.

The categories of data processed in the context of our relationship with you are the name, e-mail address, telephone, fax, address, personal details included in the CV, details of education and training, professional qualifications, and other personal data you can supply directly.

4.        If you are a business partner / supplier

4.1.  To keep in touch with you

We use your personal data to maintain direct contact and maintain your contractual relationship with you. We collect these data on the basis of the conclusion of commercial contracts.

4.2.  Communicating with you

We use your contact information to communicate with you about any relevant issues related to our contractual relationship.

4.3.  Legal obligation

In some situations, we may require some personal data under a legal obligation imposed by the applicable law.

5.        If you are a visitor to ANA Hotels SA

We use your personal data to ensure our security, for goods and staff. In this case, we base our data processing on the legitimate interest of ANA Hotels SA, namely the protection of these premises, active and personal.

The categories of data processed in this context are your name as well as other personal data that you can provide us directly upon our request as well as your recorded images using the video surveillance system.

6.        If you are a user of our internet sites - www.anahotels.ro, etc

We use personal data that we collect from you when you visit our websites to monitor traffic and improve site content. We rely on this data processing activity for our legitimate interest in ensuring the proper functioning of our websites and improving them. The data categories processed in this context are the time and date of access to an Internet site and the IP address from which the site was accessed.

The basis for the processing of personal data may be: a legal obligation (if ANA Hotels is legally obliged to disclose certain personal data to public authorities), the execution of a contract concluded by ANA Hotels in the context of a particular transaction or legitimate interest of ANA Hotels to make a transaction in the most efficient way.

The online booking service is provided through its own website; when you access this service, the terms and conditions that apply are those listed on that website. We advise you to consult them.

7.        Providing personal data

When personal data is requested directly from you, ANA Hotels requires you to provide all the data categories we request for the above purposes, otherwise we will not be able to perform our specific activity.

If you provide ANA Hotels with personal data of other individuals, please tell them before such data is provided how ANA Hotels intends to process their personal data as described in this privacy policy.

8.        Transmitting personal data to third parties

Although, as a general rule, we do not disclose your personal data to third parties, this may happen if we need:

- to disclose contact details to our marketing service providers (only with your consent);

- to disclose contact details to our guest satisfaction survey service providers (only with your consent);

- if there is a legal obligation to transmit relevant personal data to public authorities in the context of providing us with the services you request;

- In the case of Ana Hotels - Athenee Palace Hilton, operated under the HILTON brand management contract, and Crowne Plaza operated under this franchise agreement with IHG, the personal data of the customers accommodated here belong to Hilton Worldwide and IHG, respectively, and are stored in databases located abroad.

 9.        Processing Time

We intend to keep your personal data for as short of a time as possible, as long as the minimum necessary for the proper conduct of our business - usually 24 months. However, there are situations where the legislation in force requires that certain sets of data be retained for longer periods of time.

10.    Your rights

We intend to keep your personal data for as short of a time as possible, as long as the minimum necessary for the proper conduct of our business - usually 24 months. However, there are situations where the legislation in force requires that certain sets of data be retained for longer periods of time.

As a personal data holder, GDPR gives you a number of rights, including:

  • the right of access - allows you to obtain confirmation that your personal data is processed by us and, if so, what are the relevant details of these processing activities;
  • Correction Right - Allows you to rectify your personal data if it is incorrect;
  • the right to delete - allows you to erase your personal data in certain cases, such as:

o if the data are no longer needed in connection with the purposes for which they were collected;

o whether the processing was based on your consent and whether you have withdrawn your consent, or has expired, or where there is no longer a legal basis for processing your personal data;

o a court or regulatory authority has decided that your personal data in question must be deleted;

o if it is proven that your personal data has been processed unlawfully;

  • the right to restrict - allows you to obtain the restriction of processing your personal data in certain cases, for example when you contest the accuracy of your personal data for a period that allows us to verify this accuracy;
  • the right to object - allows you to object to the further processing of your personal data under the conditions and within the limits set by the law;
  • the right to data portability - allows you to receive the personal data you have provided to us in a structured, commonly used and legible format, or to transmit this data to another data operator.

We are happy to ensure that you exercise these rights, unless this proves impossible or involves a disproportionate effort. You may exercise the aforementioned rights and learn more about such rights by submitting to us, in our capacity of data controller, a written request to ANA Hotels SA, Poligrafiei Avenue no. 1C, Sector 1, Bucharest, or by e-mail to dpo@anahotels.ro

You also have the right to file a complaint with the National Supervisory Authority for Personal Data Processing, in its capacity as an autonomous central public authority with general competence in the field of personal data protection. We are committed to always addressing your requests with the utmost care and to address any questions you may have to answer as soon as possible.


11.    VERSIONS OF THIS PRIVACY POLICY

This Privacy Policy enters into force on May 25, 2018. It can be updated based on the legislative changes that may occur. Any updates will apply after 15 days of site publishing.

Revised: 16 Mai 2018

Site Usage & Information Agreement

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH anahotels.ro. BY ACCESSING anahotels.ro, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THESE TERMS AND CONDITIONS OF USE. If you do not accept these Terms and Conditions of Use, please exit anahotels.ro immediately.

1. TERMS OF USE

This Agreement governs your use of this Internet site located at http://www.anahotels.ro (collectively, the "Site") and is by and between Ana Hotels SA (referred to herein as "us", "our", or "we") and you, on behalf of yourself and the buyer, member or supplier for which you have registered ("You"). By using, viewing, transmitting, caching, storing and / or utilizing the Site, the services or functions offered in or by the Site and / or the contents of the Site in any way, you have agreed to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error in this Agreement. We reserve the right, at our sole and absolute discretion, to change, modify, add, or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately; therefore, please check these terms periodically for changes. Your continued use of the Site following the posting of changes to this Agreement will mean you accept those changes. You and Ana Hotels are independent contractors, and no agency, partnership, joint venture, employee-employer relationship is intended or created by this Agreement.

2. ELIGIBILITY

The Site is available only to individuals and entities that can form legally binding contracts under applicable law. Without limiting the foregoing, the Site and the services offered by the Site are not available to minors.

The Site and the materials located on or through the Site are provided by us for informational purposes only, with the understanding that we are by the provision of these materials not engaged in the rendering of legal or other professional advice or service. The information contained in or through the Site is based upon sources believed to be accurate and reliable and we have exercised reasonable care to assure the accuracy of the information. However, we make no representation or warranty as to such accuracy. These materials were prepared for us by our personnel and others.

3. COPYRIGHT

This Site, including each of its modules, is the copyrighted property of Ana Hotels. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of Ana Hotels, except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorized use of this Site and /or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is prohibited.

Unless indicated otherwise, all names, logos, trademarks, service marks, trade dress and trade names are proprietary to Ana Hotels SA and may not be used by anyone for any purpose without our prior express written consent. Following is a list of the trademarks used on this site and owned by Ana Hotels:

Ana Hotels, ANA HEALTH SPA, SAPTE HOTELURI ACELASI SPIRIT, SEVEN HOTELS ONE SPIRIT, SPORT HOTEL & SPA POIANA BRASOV, TELEFERIC, EUROPA HOTEL, ANA HOTELS POIANA BRASOV, ANA HOTELS EFORIE NORD, HOTEL ASTORIA, ANA YACHT CLUB, ANA HOSPITALITY, APG Athenee Phenix Group, ANA TURISM

4. USER SUBMISSIONS

By submitting any ideas, comments, suggestions or other information to us related to improvements to the Site and / or services related to the Site; (collectively, the "Submission"), You agree that such Submission shall be deemed, and shall remain, Ana Hotels property. None of the Submission shall be subject to any obligation of confidentiality on Ana Hotels part and Ana Hotels shall not be liable for any use or disclosure of any Submission. Ana Hotels shall own all rights related to the Submission and shall be entitled to use of the Submission without restriction for any purpose whatsoever, commercial or otherwise, without compensation to You. You also warrant that the holder of any rights, including moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to You the right to provide the proprietary rights to Ana Hotels.

5. CONTENT LINKED TO THE SITE

Links to other sites we think may be of interest to you are provided for your convenience. By providing these links, we are not endorsing or recommending such sites or the materials featured by or services provided by them, and are not responsible for the materials, services or other situations at or related to or from any other site.

There may be links to other sites from the Site pages that take you outside of the Site. This includes links from advertisers, sponsors, and content partners that may use our logo as part of a co-branding agreement. These other sites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. In addition, advertisers on the Site may send cookies to users that we do not control. We reserve the right to disable links from any third party sites to the Site. Keep in mind that whenever you give out information online, that information can be collected and used by unknown persons. We cannot guarantee the security of any information you disclose online; you make such disclosures at your own risk.

Ana Hotels may use cookies when the user is navigating on this Website. These cookies may be activated by Ana Hotels or on our behalf by a third party contracted to provide measuring services. Cookies are files sent to the browser via a web server with the aim of recording user activity during their navigation through the Website. The cookies used by the Website are associated only with an anonymous user and their computer, which means that the cookies do not contain any of the user's personal data. The use of cookies means that the server on which the Website is hosted can recognize the web browser used by the user, with the aim of making navigation simpler and allowing, for example, users who have previously registered to access areas, services, promotions or competitions reserved exclusively for registered users without having to provide their registration data on each visit. They are also used to measure user numbers and the parameters of web traffic, and to control the progress and number of hits. The user has the option to configure their browser so that they will be advised of the receipt of cookies and can prevent these being installed on their computer. Please consult your browser's instructions and user manuals for more detailed information. To use the Website the user does not need to enable the installation of cookies sent by the Website or the third party acting on behalf of Ana Hotels, without prejudice to the need for the user to begin a new session as such for each of the services that require prior registration or login.

6. DISCLAIMER, EXCLUSION OF WARRANTY

YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND / OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. ANA HOTELS HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY ANA HOTELS WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

ELECTRONIC TRANSMISSIONS, INCLUDING THE INTERNET, ARE PUBLIC MEDIA, AND ANY USE OF SUCH MEDIA IS PUBLIC AND NOT PRIVATE. INFORMATION RELATED TO OR ARISING FROM SUCH USE IS PUBLIC, OR THE PROPERTY OF THOSE COLLECTING INFORMATION, AND NOT PERSONAL OR PRIVATE INFORMATION.

We disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Site. The Indemnified Parties are not responsible for telephone, electric, electronic, network, Internet, computer, hardware or software program malfunctions, failures, delays or difficulties, or late, lost, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail, e-mail, form postings, connections, messages or entries, or the security of any and all such matters. Further, the Indemnified Parties are not responsible for incorrect or inaccurate entry information, whether caused by Internet users or by any of the equipment or programming associated with or utilized in the Site or by any technical or human error which may occur in the processing of any information related to the Site.

You also agree that the Indemnified Parties are not responsible or liable in any way for injury, loss or damage to your computer or interception or use of credit card information, related to or resulting from use of the Site or any sites, services or materials linked or related thereto or therefrom and also are not responsible or liable in any way for any injury, loss, claim or damage relating to or resulting from any part of the Site operating or not operating on computers or networks used by you or communicating with such computers or networks.

The Site may contain technical inaccuracies or typographical errors or omissions. Ana Hotels is not responsible for any typographical, photographic, technical or pricing (including without limitation mistaken hotel rates) errors listed on our Site. Ana Hotels reserves the right to make changes, corrections and / or improvements to the Site, and to the products and programs described in such information, at any time without notice.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

7. INDEMNIFICATION

You agree to indemnify and hold Ana Hotels and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of this agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party. Ana Hotels failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.

You are entirely responsible for maintaining the confidentiality of your password and account and for all activities that occur under your account. You hereby indemnify, defend and hold us and our hotels and officers, directors, agents, contractors, subcontractors, guests, residents, visitors, licensees, invitees, permitees and employees (collectively, the "Indemnified Parties") harmless from and against any and all allegations, demands, claims, liabilities, damages, fines, penalties or costs of whatsoever nature (including reasonable attorneys' fees) and whether by reason of death of or injury to any person or loss of or damage to any property or otherwise ("Claims") arising out of or in any way connected with this Agreement, the services or products provided to you by the Site or any related act or failure to act by you and whether or not occasioned or contributed to by the negligence of Ana Hotels or any agent or employee of the Indemnified Parties or any of them (except as and to the extent prohibited by applicable law) or Claims arising from your account, including, without limitation, any Claims related to infringement by you of the intellectual property rights of any person, including without limitation, copyright, patent, trade secret, trade mark, artist rights, droit moral, privacy, publicity or rights under other intellectual property laws. In the event that any Claim is made or any action or proceeding is brought against the Indemnified Parties, or any of them, arising out of or connected with this Agreement, any such Indemnified Party may, by reasonable notice to you, require you, at your expense, to resist such Claim or take over the defense of any such action or proceeding and employ counsel for such purpose, such counsel to be subject to the prior written approval of such Indemnified Party, which approval shall be deemed to have been given hereby in the case of counsel acting for your insurance underwriters engaged in such resistance or defense. You shall cooperate with us in the defense of any Claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

8. LIMITATION OF LIABILITY

NEITHER US NOR ANY OF OUR SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE WEB SITES OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE WEB SITES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST US AND OUR SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, AND REPRESENTATIVES ARISING OUT OF YOUR USE OF THE WEB SITES OR ANY MATERIALS, OPINIONS OR RECOMMENDATIONS OF THIRD PARTIES ON THE WEB SITES

9. RELEASE

BY UTILIZING THE SITE, ALL USERS ACKNOWLEDGE AND AGREE THAT THE INDEMNIFIED PARTIES ARE RELEASED, DISCHARGED AND HELD HARMLESS FROM AND ARE NOT RESPONSIBLE OR LIABLE FOR ANY LIABILITY WITH RESPECT TO ALL ASPECTS OF THE SITE (INCLUDING WITHOUT LIMITATION, ANY ILLNESS, LOSSES, LITIGATION, PERSONAL INJURY, DEATH, PROPERTY DAMAGE, AND CLAIMS BASED ON PUBLICITY RIGHTS, DEFAMATION, OR INVASION OF PRIVACY, REASONABLE ATTORNEYS' FEES AND COURT COSTS) THAT MAY OCCUR FROM USE OF THE SITE OR THE ACCEPTANCE, POSSESSION, USE OR MISUSE OF INFORMATION, MATERIALS, SERVICES OR PRODUCTS RELATED THERETO OR ACQUIRED THEREFROM. WE RESERVE THE RIGHT AT ANY TIME AND WITHOUT LIABILITY TO RESTRICT OR REFUSE ACCESS TO THE SITE AND ITS SERVICES, CONTENT, MATERIALS AND FUNCTIONS TO ANYBODY. WE FURTHER RESERVE THE RIGHT TO SEEK ANY FORM OF RELIEF, INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES, RELATED TO FRAUDULENT OR ILLEGAL ACTIVITY CONNECTED WITH THE USE OF THE SITE.

You acknowledge that there is a possibility that subsequent to the execution of this Agreement, you will discover facts or incur or suffer claims which were unknown or unsuspected at the time this Agreement was executed, and which if known by it at that time may have materially affected its decision to execute this Agreement. You acknowledge and agree that by reason of this Agreement, and the release contained in this section of this Agreement, you are assuming any risk of such unknown facts and such unknown and unsuspected claims.

10. ACCESS AND INTERFERENCE

You will not use any process to monitor or copy the Site or the contents or information (including the Information) contained therein without our prior express written consent. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted through the Site. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content from the Site without our prior express written consent or the appropriate third party.

The information (including the Information) you provide to us (i) shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; and (ii) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers.

11. TERMINATION

These terms are effective until terminated by either party. You may terminate these terms at any time by discontinuing use of the Site and destroying all materials obtained from any and all such sites and all related documentation and all copies and installations thereof, whether made under the terms of this Agreement or otherwise. Your access to the Site may be terminated immediately without notice from us if in our sole and absolute discretion you fail to comply with any term or provision of this Agreement.

12. GOVERNING LAW

You shall comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Site and your solicitation of offers to purchase and / or sell products and / or services. Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with the laws of Romania applicable to contracts entered into and to be performed entirely within Romania. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation this paragraph. You agree that any action at law or in equity arising out of or relating to the terms of this Agreement shall be filed only in the Court of Law of Bucharest, Romanian.

13. COMMUNICATION

Questions or comments regarding the Site and the information contained in the Site should be directed to office@ana.ro at Ana Hotels. Any communication or material transmitted to us via the Site or Internet e-mail is transmitted on a non-confidential basis.

Revised: 28th February 2013

National Authority for Supervising Personal Data Processing

National Authority for Consumer Protection

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